The use by the customer of our services implies the acceptance of the General Trading Terms at the very moment of the trading order. Thus, we recommend the client to read the General Terms and Conditions before placing an order.

PRICE
The prices applicable are those indicated on the web page on the date the purchase order was made.
Each product appears in the order form with its title and final price expressed in euros. At the end of the purchasing process, VAT and delivery costs will be included in the final delivery note or invoice, added to the final total of the purchase. The VAT is not included in the prices as shown on the web page.

Additelecom reserves the right to make, at any time and without previous notice, all the necessary modifications, having thus the right to update products and prices according to suppliers’ requirements.

METHOD OF PAYMENT
Usted podrá efectuar el pago de las compras en Additelecom mediante
- Transferencia bancaria.



CANCELLATION OF ORDERS
An order can be cancelled at any time before the purchase is definitively confirmed; by clicking on the client can go backwards and thus the order will not be made effective. The purchase order can also be cancelled by clicking the button . If the operation has been validated the client shall received an e-mail message thanking him/her for choosing Additelecom.


CLAIMS
In case of receiving a wrong or faulty product, the client shall file the claim withing 15 days from the reception of the product. After this term, Additelecom shall not guarantee the repayment.

To file a claim, the client must communicate on a clear and detailed letter, the reasons for the claim, and indicate the order number. This can be done via e-mail or sending a letter to the following postal address:

Please indicate the reason for the return/claim and order number. Once the return has been communicated, the client must send the product to the abovementioned address, duly packed and sealed. We recommend to use a safe delivery means for the return. Additelecom shall check the product state and conditions and will proceed to the repayment. The refund shall not include the expenses motivated by the return of the product.

Additelecom sees all claims and returns filed by its clients.

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